Shhh… I Have a Secret

Shhh… I Have a Secret Customer service is a powerful force that can make or break your business. Today’s consumers have little patience for poor service. They’re quick to move on when faced with long wait times, automated runarounds, difficult return processes, or language barriers. The good news? If you offer your customers a simple, […]

Expand the Life of Your Business

Today, we will explore the life cycle of a business and how to get the most out of each cycle while extending your business’s lifespan. The four different stages of a business life cycle are: Infancy Adolescence Growing Pains Maturity We’ll examine each of these cycles and consider how each can help you expand your […]

How Well Do You Know Your Vendors?

Relationship building is one of the most fundamental ways to develop your business. Building relationships with your vendors and those around you can potentially attract new customers and/or clients while increasing awareness of your company’s branding. The people with whom you work directly on your products and services are the ones who will benefit the […]

Telemarketing is “NOT” Your Enemy!

Today, the focus will be on using direct mail marketing and telemarketing to your full advantage. I know the word “telemarketing” might as well be four letters, but there is a way to utilize it so that customers feel like they are getting personal attention and keep them from blocking your number! The success realized […]